I wrote yesterday of what a
slip of the tongue can do to bring a company and it's founder to a low
point, and in this case, the eventual ouster of the founder from the
company. We must be careful with our words. They matter and people are
always listening and looking for a tweet moment. But, just as powerful
are the words that we leave unsaid.
A few weeks ago I was asked by the
CEO of one of the Boards I sit, to talk to a senior member of the
executive team who had a job offer at another company. The CEO wanted
to save the executive and so did I. As I listened on the phone to why
the executive was considering leaving, it was not about what had been
said to him, it was about what hadn't. In sports vernacular, this
executive is a "franchise player". We have been building the company
around him with him being a key player going forward. But, he didn't
know that. Why? Because we never told him.
Here's the deal. Those
that we love the most are many times the ones that we tell that to the
least. We worry about those that we think need worry and we leave alone
those who we feel are secure. But, no one is totally secure and
everyone needs to be told that they are loved.
The holiday season, the
end of the fiscal and calendar year is a good time to make a list (and
check it twice) so that those who are important to you on your team, know
it and feel your love.
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