Blurred Lines

No, this is not a post about the hit pop song of the summer.  This post is about what happens everyday in our work that causes all kinds of problems but can so easily be avoided.  Blurred lines are the discrepancies between what someone thinks they are supposed to be doing and what is actually expected that they do.  Let me give you an example:

"Can you update the group next week on our deal flow?"

"Sure, I've got it."

Next week the CEO asks for the update on the deal flow:

"I'm here to give that update"

"Great, can you pass around the reports?"

"I, uhm, didn't actually prepare any written materials. I thought I was just supposed to give an update".

"How can we understand the flow if we can't see the deals in process.  Go back and get this ready for next meeting and in the meantime, I guess we will just have to wait on you (said snarkily)."

In the debrief the conclusion is that this was a series of honest mistakes but no one is happy and the business has stalled because of blurred lines of what was supposed to have happened and what didn't.  A few clarifying questions would have solved the whole problem.  When in doubt, there is a high chance of blurred lines happening.  Following up with one question can nail it all down,

"So I am sure I have this right, what would be the definition of a home run success from what you are asking me to do?"

That will do it...no blurriness.

(For a further faith based application of this post you can visit here)