Consistency

I was surprised to hear someone I know say (almost bragging) about being, "Consistently inconsistent".  As soon as the words came out of her mouth, her husband validated this with, "And, that is the hardest thing about you".  Wow, that was an honest exchange, and it was out in the open with other people around to hear the disclosures. 

This interchange reminded me that if there is anything really hard to manage is consistent inconsistency, because even though you know to never expect the same more than once, knowing that there will always be an unknown to be expected can drive you crazy.  Okay, as we know, our businesses can't run this way, otherwise we would never have a repeat customer and soon we would be out of business.  But, let's think about the fact that inside of our companies there are many people and people like this person who likes to be consistently inconsistent. 

Are we to think that these personal trait don't carry over into the work that is being done, work that we expect to be consistently performed?  This is why we must pay attention to the details and continue to simplify and ensure that consistency is designed into our work, so that we remove the risks of inconsistency. 

Consistent inconsistency is an ingredient that will spoil any recipe for success.

(For a further faith based application of this post you can visit: http://purposedworking.blogspot.com/ )