For most things at work, or in life, we can approach
things in one of two ways: as a Chef, or as a Short-Order Cook.
A
Short-Order Cook takes orders and fulfills the assignment just as it is
given to them. They operate quickly, efficiently and can be counted on
to deliver on time. A Chef sees things differently, always considering
options and other ways to achieve the order. Creativity trumps
efficiency sometimes and there is an anxious anticipation of the
customer of what might arrive. Because of this, a Chef gets a little
more time and more leeway than the Short-Order Cook. The similarity is
that both know their customer. For the Short-Order Cook; it's the
waitress/waiter who is standing at the hot table waiting. For the Chef,
the wait staff are just a delivery vehicle to their ultimate customer;
the diner.
Seldom does someone ask the Short-Order Cook to come out and
meet the table to receive their lauds. But, also seldom does someone
applaud the Chef who makes the table wait too long for their food. The
balance is tricky and it all gets messed up when someone tries to take
the opposite role when to everyone else it is pretty clear what is
expected.
Which are you?
Which does your company reward and
recognize?
Is your organization in balance with the right amount of
Chefs and the right amount of Short-Order Cooks?
Thursday, May 15, 2014
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment